LEŠČIĆ, J. Poll, Roswitha; Peter te Boekhorst. Measuring quality : performance measurement in libraries. Vjesnik bibliotekara Hrvatske, [S. l.], v. 54, n. 4, 2012. Disponível em: https://izdanja.hkdrustvo.hr/casopisi/vbh/article/view/354. Acesso em: 16 svi. 2024.